Patient Information

New Patient Information

Welcome to our practice. Family Medical Center is accepting new patients.

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Insurance and Billing Info

Insurance and Billing

Family Medical Center maintains a list of health care plans with which we have contracted to provide services to our patients. We have agreed to bill those insurance carriers for all services rendered. This, however, does not always guarantee payment. Therefore, if the insurance company does not pay, payment for services becomes the responsibility of the patient. We require that you assign all insurance company payments directly to our office in order for us to file your claims for you. If an insurance problem occurs, you will be responsible for calling your insurance carrier to resolve any outstanding claims issue.

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Prescriptions and Refills

Prescriptions

Most prescriptions are sent electronically to your pharmacy at the time of your visit. If you have a co-pay for your medication, that will be assessed at the pharmacy at the time when you are picking up your prescription.

Prescription Refills

We are unable to accept prescription refills over the phone. Please plan ahead by calling your pharmacy to request a refill BEFORE you run out of medication. Your pharmacy will then send us a request with your medication name and dosage. Your provider will then review the request, and a response will be sent back to the pharmacy. It may take 24 to 48 hours for your prescription to be ready. The phone number for your pharmacy is located on the medication container label. 

 


Recommended Urgent Care Locations

Specialist Referral Guidelines

  1. If you are referred to a specialist and are instructed to make your own appointment, please allow a minimum of one week from the date you call until the actual date of the appointment in order to obtain insurance authorization. 
  2. After you make your appointment you must call our Referral Coordinator at 407-992-7745, and leave a voice mail with the following information:
    • Specialist's name
    • Date and time of your appointment
    • Your name
    • Your date of birth
    • Your insurance company ID# (usually the social security number of the insured).
  3. Our Referral Coordinator will obtain the authorization for your visit and will notify both you and the specialist.

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Patient Privacy Policy

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our practice is dedicated to protecting your medical information. We are required by law to maintain the privacy of protected health information and to provide you with this Notice of our legal duties and privacy practices with respect to protected health information. Our practice is required by law to abide by the terms of this Notice.

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