Contact Us

Main Phone: 407.843.1620
Main Fax: 407.843.5243

Please call our main number above to request an appointment or to ask questions.

Location, map, and hours >>

Phones - How to Get What You Need

How the System Works

When you call our office you will hear the "Auto Attendant" Message which will give you the following choices about how to direct your call:

1 Directions to the office
(Recorded Message)
2 Message for Nurse and/or appointments
(Receptionist)
3 Prescriptions
(Voice Mail Box)
4 Referrals
(Lautrice, Referral Coordinator or Voice Mail)
5 Insurance and Billing
(Carmen, Judi, or Voice Mail)
6 Medical Records
(Regina or Voice Mail)
7 Pat Wallis, Office Administrator
(Pat or Voice Mail)
0 General Questions/Assistance
(Receptionist)

What Happens When You Leave a Message?

Leaving a message with the receptionist:
Messages taken by the receptionist are answered twice per day.The nurses and doctors review morning messages before lunch, and afternoon messages before 5;00 pm. Therefore, if you call in the morning it is likely that a call back to you will be around lunch time, or if you leave a message after 12;00, you may expect a call back after 5:00 pm. If the nature of your message is urgent, please advise the receptionist so she can, in turn, let the nurse know the urgency of your call.

Leaving a message on voice mail:
If you leave a voice mail message, your call will be returned as soon as possible for that individual. We make every effort to return calls within 24 hours.

Prescriptions

Leaving a message on the Prescription Voice Mail Line:
Option # 3 on our phone system will send your call to a voice mail box specifically for prescription refills. This mailbox is checked twice per day, and messages are given to the appropriate physician for approval of your refill. The nurse then calls in the prescription to the pharmacy you have designated. Often the nurse has to leave a voice mail with the pharmacy who in turn has to check their mailbox before the prescription can be filled. Therefore, it may take 24 to 48 hours for your prescription to be ready. It is wise to notify our office well before you are out of your medication!

Leaving a message with the receptionist:
You may choose to leave a message with the receptionist for your prescription refills. Again, these messages are reviewed twice per day and it is likely that your prescription will be called to the pharmacy within 24-48 hours.

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